Effective Date: 03/09/2025
Company Name: Advaita Digital Advertising (OPC) Pvt Ltd (“we,” “our,” “us”)
At Advaita Digital Advertising (OPC) Pvt Ltd, we are committed to providing professional digital advertising and performance marketing services with utmost transparency. This Refund & Cancellation Policy is framed in compliance with the Consumer Protection Act, 2019, Indian Contract Act, 1872, and relevant provisions under Information Technology Act, 2000, and is intended to protect both our clients and our business operations.
By availing our services, you acknowledge and agree to the following terms:
1. Scope of Policy
This policy applies to all services offered by Advaita Digital Advertising (OPC) Pvt Ltd, including but not limited to:
- Google Ads Campaign Management
- Meta Ads (Facebook & Instagram) Management
- YouTube & OTT Advertising
- WhatsApp API Marketing & Campaigns
- PPC Consulting & Strategy Development
- Performance Analytics & Reporting
2. Nature of Services
- Our services are intangible, customized, and time-bound in nature.
- Once a project or campaign has been initiated, it involves non-reversible allocation of resources, expertise, and time.
- Therefore, refunds are restricted and subject to strict conditions mentioned below.
3. Cancellation Policy
- Client-Initiated Cancellations:
- A request for cancellation must be made in writing via official email to consultations@advaitaads.com
- Cancellations will only be considered within 48 hours of payment and before the commencement of work.
- After campaign setup, strategy development, or execution, cancellations will not be accepted.
- Company-Initiated Cancellations:
- We reserve the right to cancel a project in cases of:
- Non-cooperation or lack of timely inputs from the client.
- Breach of agreed terms by the client.
- Misuse of services for unlawful or unethical advertising.
- In such cases, refunds will be processed (if applicable) after deducting expenses incurred.
4. Refund Policy
- Full Refund Eligibility:
- If a cancellation is made within 48 hours of payment AND before project initiation.
- Partial Refund Eligibility:
- If services have been partially delivered (e.g., research, ad account setup, initial strategy), a proportionate refund will be issued after deducting actual costs and time invested.
- Non-Refundable Scenarios:
- Once ad campaigns have been launched or consulting sessions delivered.
- Third-party platform fees (Google, Meta, OTT, WhatsApp API, etc.) are non-refundable, as they are governed by their own policies.
- If delays are caused by the client’s non-responsiveness, lack of required content, or failure to provide access to platforms/accounts.
5. Third-Party Costs
- Any ad spend paid directly to platforms (Google, Meta, etc.) cannot be refunded under any circumstances.
- We do not control refund policies of third-party platforms and are not liable for any disputes arising from them.
6. Refund Processing Timeline
- Approved refunds will be processed within 7-14 business days from the date of approval.
- Refunds will be credited through the original payment method, unless agreed otherwise.
7. Limitation of Liability
- Our obligation is limited to refund eligibility as stated above.
- We do not guarantee specific results (clicks, conversions, ROI) as outcomes are influenced by multiple external factors, including but not limited to competition, market conditions, platform policies, and client-side execution (landing pages, pricing, sales process).
8. Dispute Resolution & Jurisdiction
- Both parties agree to attempt to resolve disputes amicably through direct communication.
- If unresolved, disputes shall be governed by the laws of India and subject to the exclusive jurisdiction of the courts located in Vijayawada, Andhra Pradesh.
9. Amendments to Policy
- Advaita Digital Advertising (OPC) Pvt Ltd reserves the right to amend this Refund & Cancellation Policy at any time without prior notice.
- Updated policies will be effective immediately upon posting on the website.
10. Contact Information
For refund or cancellation requests, please contact:
Advaita Digital Advertising (OPC) Pvt Ltd
Email: consulations@advaitaads.com
Phone: +918341147732, +918341147734